Your comments and questions are always welcome. We really enjoy hearing from you!
IMPORTANT: To run iStudio Publisher on OS X 10.11 El Capitan, you must install the latest iStudio Publisher 1.2.1, which is available as a free update. More information here.
Before sending a support request, please check that iStudio Publisher is updated to the latest version and take a look at the Frequently Asked Questions and Help Pages to see if your question is answered there.
We work hard to reply promptly, and we reply to every message we receive. At busy times our response may take up to 48 hours (so please bear with us), but it’s often much quicker. If you haven’t heard back from us then please check your spam/junk folders.
Reporting a Problem
If you are experiencing a problem please send us a screen shot of any error message that you may see and also choose menu option > About This Mac and send us a screen shot of this dialog box.
If you have the Website Download Edition of iStudio Publisher and are contacting us about a licensing related issue please choose menu option Help > Licensing > Check License and let us know your iStudio ID – you can copy and paste this from the dialog box. NOTE: The App Store Edition of iStudio Publisher does not include this Licensing menu.
TIP: You can take a screen shot by using the standard Mac screen capture facility, as follows:
- Press key combination Shift-Command-4 (press all three keys together) to change the mouse icon to a cross-hair.
- Click-drag a selection zone with your mouse.
- Release the mouse to take the screen shot – you should hear a camera shutter sound.
- The screen shot image will be captured as a .png image file with a default name and placed on your Desktop.